Refund & Return Policy

Many Reformark products are printed and produced on demand after an order is placed. Because these items are made specifically in response to customer orders, we generally do not accept returns or exchanges for changes of mind, incorrect size selection, color preference, or other buyer-remorse reasons unless otherwise stated on the applicable product page.

We do, however, stand behind the products we sell. If your order arrives damaged, defective, misprinted, or materially different from what you ordered, please contact us so we can make it right.

If you receive an item that is:

• damaged in transit;
• defective;
• misprinted;
• the wrong product;
• the wrong size or color compared with what you ordered; or
• otherwise materially incorrect due to a fulfillment error,

please contact us within 30 days of delivery so that we can process your claim promptly.

Email: corey@reformark.org

Please include:

• your full name;
• order number;
• a description of the problem; and
• clear photographs showing the item and the issue.

We may request additional information reasonably necessary to evaluate the claim.

If the claim is approved, Reformark may provide, as appropriate:

• a replacement;
• a corrected item;
• a refund; or
• another reasonable resolution.

For approved damaged, defective, or fulfillment-error claims, you will not be required to pay additional shipping costs for the replacement or correction.

This 30-day window is intended to help us resolve issues quickly and does not shorten or waive any warranty or other rights you may have under applicable law, including implied warranty rights under Virginia's Uniform Commercial Code, which may extend beyond this window. See Section 16.

Because many Reformark products are printed on demand, customers are responsible for reviewing product descriptions, available colors, and sizing information before placing an order.

We generally do not offer refunds or exchanges because:

• the wrong size was ordered;
• the customer prefers another color;
• the customer changes their mind;
• the item does not fit as personally preferred; or
• the customer no longer wants the product.

We encourage customers to review the applicable Size Guide before completing an order.

If Reformark sends a size, color, or product different from the one shown on your confirmed order, that is considered a fulfillment error and is covered by Section 2.

Because production may begin shortly after an order is submitted, we cannot guarantee that an order can be changed or cancelled after purchase.

If you need to request a change or cancellation, contact corey@reformark.org as soon as possible.

If production or fulfillment has not yet begun, we may be able to accommodate the request. Once an order has entered production, cancellation or modification may no longer be possible. This does not limit your rights under the Reformark Shipping Policy regarding unreasonably delayed shipments.

If Reformark sells books or other products that are not produced on demand, different return eligibility may apply.

Unless otherwise stated on the applicable product page, an eligible physical book or non-custom product may be returned within 30 days of delivery if it is:

• unused;
• unmarked;
• undamaged after delivery; and
• in resalable condition.

Customers are responsible for return shipping when the return is based on preference or a change of mind.

Books that have been written in, highlighted, bent, damaged, or materially used are not eligible for return unless they arrived damaged, defective, or incorrect.

Products sold as a bundle must generally be returned as a complete bundle to qualify for a discretionary return, unless the issue affects only a specific damaged, defective, or incorrect item.

If one item in a bundle arrives damaged, defective, or incorrect, contact us before returning anything so we can determine the appropriate resolution.

Products clearly identified on the product page, before purchase, as:

• Final Sale;
• personalized;
• customized; or
• otherwise made specifically for an individual customer,

are not eligible for return or exchange for buyer-remorse reasons.

This does not affect your ability to report an item that arrived damaged, defective, or incorrect.

When a refund is approved, it will generally be issued to the original payment method.

Once Reformark submits the refund, the time it takes to appear in your account depends on your bank, card issuer, or payment provider.

Original shipping charges are generally non-refundable unless:

• Reformark made a fulfillment error;
• the product arrived damaged or defective; or
• applicable law requires otherwise.

If Reformark authorizes a discretionary return that is not the result of a damaged, defective, or incorrect item, the customer is responsible for the cost of returning the product unless we state otherwise.

Do not mail products back to an address shown on a package or shipping label without first contacting Reformark.

Because products may be fulfilled by third-party production partners, the original shipping address may not be the correct return destination.

We will provide return instructions when a return is authorized.

Shipping and delivery times are estimates and may be affected by carriers or circumstances outside Reformark's control.

If tracking shows that a package has not arrived, contact us at corey@reformark.org and we will help investigate the shipment.

If tracking indicates that a package was delivered but you cannot locate it, please first:

• confirm the shipping address on your order;
• check around the delivery location;
• ask household members or neighbors where appropriate; and
• contact the carrier.

We will work with customers and our fulfillment partners to determine whether a replacement or other remedy is appropriate. Consistent with the Reformark Shipping Policy, if a package is lost or misdelivered due to carrier error and the delivery information you provided was accurate, we will provide a replacement or refund.

Reformark is not responsible for packages lost or misdelivered because the customer provided an incorrect or incomplete shipping address, although we will make reasonable efforts to assist.

Orders may be returned to the fulfillment provider because of:

• an incorrect address;
• an incomplete address;
• refusal of delivery;
• failure to collect the package; or
• other delivery issues.

If an order is returned because of customer-provided address information or failure to accept delivery, additional shipping charges may apply before the order can be resent.

This Refund & Return Policy applies to physical merchandise and does not govern Reformark conferences or event registrations.

Event tickets, cancellations, transfers, and refunds are governed by the policy displayed for the applicable event.

Payments made as contributions or financial support to Reformark, a for-profit business, are not merchandise purchases and are not governed by this Refund & Return Policy.

Any applicable refund terms for such payments will be stated on the relevant campaign or contribution page, or in a separate contribution-specific policy.

This policy applies only to purchases made directly through Reformark.

If you purchase a Reformark product through another retailer, marketplace, event vendor, or third party, that seller's return and refund policies may apply.

Reformark reserves the right to deny refund, replacement, or return requests where we reasonably determine that there is evidence of:

• fraud;
• abuse of the return process;
• intentional damage;
• repeated unsupported claims; or
• other misuse.

Nothing in this section limits rights that cannot legally be waived.

Nothing in this policy is intended to limit any rights or remedies available to you under applicable consumer-protection law, including any non-waivable implied warranty rights under Virginia's Uniform Commercial Code or the Virginia Consumer Protection Act.

Where applicable law provides greater rights than this policy, applicable law controls. If any provision of this policy is found to conflict with a right you cannot lawfully waive, that provision will be applied only to the extent consistent with applicable law.

We may update this Refund & Return Policy from time to time.

Changes will be reflected by updating the "Last Updated" date above.

For a particular transaction, the policy presented or in effect at the time of purchase will generally apply, unless applicable law requires otherwise.

For refund, replacement, damaged-item, or return questions, contact:

Reformark
The Legacy Engine, LLC d/b/a Reformark
Email: corey@reformark.org
Website: Reformark.org