Shipping Policy

Many Reformark products are produced and fulfilled on demand.

Because items may be printed or produced after an order is placed, orders may require both:

• production time; and
• carrier transit time.

An order may therefore take longer to ship than an item that is already stocked in a warehouse.

Where available, estimated shipping or delivery information will be shown during checkout.

Processing and production times vary by product, fulfillment location, order volume, and other operational factors.

Production begins after an order has been successfully submitted and payment has been confirmed.

Any processing, production, shipping, or delivery time displayed by Reformark is an estimate and not a guarantee.

During periods of unusually high demand, holidays, product launches, or carrier disruptions, fulfillment may take longer than usual.

If Reformark states an expected shipping time, we have a reasonable basis for that estimate at the time it is given. If no shipping time is stated, we intend to ship your order within 30 days of your order being submitted and payment confirmed, consistent with the FTC's Mail, Internet, or Telephone Order Merchandise Rule (16 C.F.R. Part 435).

If we are unable to ship your order within the time stated (or, if none was stated, within 30 days), we will notify you and give you the option to:

• consent to a specified new shipping date; or
• cancel your order for a full refund.

If we reasonably expect a further delay beyond a revised shipping date you've consented to, we will seek your renewed consent. If we are unable to obtain it, or if you do not respond, we will treat your order as cancelled and issue a full refund, unless applicable law permits otherwise.

This section does not limit any other cancellation or refund rights available to you under the Reformark Refund & Return Policy or applicable law.

Applicable shipping charges are calculated and displayed during checkout before payment is completed.

Reformark currently offers free shipping on qualifying orders over $65, as advertised on Reformark.org. Eligibility may be subject to the destination, products in the order, promotional terms, or other conditions displayed at checkout.

Shipping promotions may be changed, suspended, or discontinued in the future.

The shipping rate and promotions shown during checkout at the time of purchase will control for that order.

Available shipping destinations are determined by the products ordered, fulfillment provider capabilities, carrier availability, and the options presented during checkout.

If a shipping destination is not available during checkout, Reformark may not currently be able to fulfill an order to that location.

Customers are responsible for ensuring that the delivery address entered during checkout is complete and accurate.

Risk of loss for physical merchandise passes to you upon our delivery of the item to the shipping carrier, except as otherwise provided in Section 10 (Lost or Missing Packages) below.

This means that once we have properly packaged your order and handed it to the carrier with accurate delivery information, the carrier is acting as an independent third party for purposes of transit. Notwithstanding this general rule, if a package is lost or damaged in transit due to carrier error and not due to an error in the delivery information you provided, we will work in good faith to provide a replacement or refund, as described in Section 10.

Because Reformark products may be produced or fulfilled by different facilities or fulfillment partners, products in the same order may occasionally arrive in separate packages.

Separate packages may also have separate tracking numbers and delivery dates.

Receiving only part of an order does not necessarily mean the remaining items are missing.

When tracking is available, customers may receive tracking information after an order has shipped.

Tracking information is provided by the applicable carrier or fulfillment provider.

It may take some time after shipment for tracking activity to appear in the carrier's system.

Estimated delivery dates are provided for convenience and are not guaranteed.

Delivery may be affected by circumstances outside Reformark's reasonable control, including:

• carrier delays;
• weather;
• natural disasters;
• holidays;
• customs or border processing;
• labor disruptions;
• local delivery conditions;
• unusually high order volume; or
• other transportation or fulfillment delays.

Reformark is not responsible for carrier delays outside our reasonable control, but we will make reasonable efforts to assist customers when a shipment appears to have a problem. This section does not limit your rights under Section 3 above.

Customers are responsible for providing a complete and accurate shipping address.

Please review your address carefully before submitting your order.

If you notice an error after placing an order, contact corey@reformark.org as soon as possible.

Because production and fulfillment may begin quickly, we cannot guarantee that an address can be changed after an order has been submitted.

If an order cannot be delivered because an incorrect or incomplete address was provided by the customer, additional production or shipping charges may apply before the order can be resent.

Packages may be returned to a fulfillment provider because of:

• an incorrect or incomplete address;
• refusal of delivery;
• failure to collect a package;
• an unavailable recipient; or
• another delivery-related issue.

If a package is returned for a reason caused by customer-provided information or failure to accept delivery, the customer may be responsible for additional shipping charges required to resend the order.

Please contact Reformark before attempting to resolve a returned package directly with a fulfillment facility.

If tracking indicates that your package has not arrived within a reasonable period after its expected delivery date, contact corey@reformark.org and include your:

• name;
• order number; and
• shipping address.

We will review the available tracking information and work with the applicable fulfillment provider or carrier.

If our review indicates the package was lost or misdelivered due to carrier error, and the delivery address you provided was accurate, we will provide a replacement or a refund, at your election, within a reasonable time after completing our review.

If tracking shows a package as delivered but you cannot locate it, please first:

• verify the delivery address;
• check around your property or delivery location;
• ask household members or neighbors where appropriate; and
• contact the carrier if additional delivery information is available.

If, after this review, the package genuinely cannot be located, we will treat it consistently with the remedy described above. Reformark reserves the right to require reasonable supporting information (such as a police report or carrier claim number) in cases of suspected fraud.

If an order arrives damaged, defective, misprinted, or incorrect, please follow the process described in the Reformark Refund & Return Policy.

Contact us within the applicable claim period at corey@reformark.org and include your order number, a description of the issue, and clear photographs where appropriate.

Carrier delivery records may sometimes indicate that an order was delivered before the customer physically locates the package.

If your tracking information shows "delivered," we recommend allowing a short period for final delivery processing and checking common delivery locations before contacting us.

If the package remains missing, contact us and we will assist consistent with Section 12 above.

If international shipping is available for your order, additional customs duties, import taxes, brokerage fees, or other charges may apply.

Unless expressly stated otherwise during checkout, customers are responsible for customs duties, taxes, and fees imposed by the destination country or local authorities.

Customs processing may also delay delivery. Reformark does not control these charges or delays.

Because many Reformark products are made on demand, production may begin soon after an order is submitted.

We therefore cannot guarantee that an order can be modified or cancelled after purchase.

If you need to request a change or cancellation, contact corey@reformark.org as soon as possible.

If the order has already entered production or fulfillment, a change or cancellation may no longer be possible. This does not limit your rights under Section 3 (Shipment Timing and Your Right to Cancel) above.

From time to time, Reformark may offer free shipping or other shipping promotions.

Promotions may:

• require a minimum purchase amount;
• apply only to certain destinations;
• exclude particular products;
• have a limited duration; or
• contain additional terms.

The terms shown with the applicable promotion or during checkout control.

This Shipping Policy applies to physical products.

It does not apply to:

• digital products;
• event registrations;
• electronic tickets;
• payments described as contributions or support; or
• other transactions that do not require physical delivery.

Those transactions may be governed by separate terms or policies.

Returns, replacements, refunds, and damaged-item claims are governed by the Reformark Refund & Return Policy.

The Shipping Policy and Refund & Return Policy should be read together for physical-product purchases.

Reformark may update this Shipping Policy from time to time.

Changes will be reflected by updating the "Last Updated" date above.

For a particular order, the shipping terms presented or in effect at the time the order was placed will generally apply, unless applicable law requires otherwise.

For questions about shipping, tracking, delivery, or an existing order, contact:

Reformark
The Legacy Engine, LLC d/b/a Reformark
Email: corey@reformark.org
Website: Reformark.org